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Certificate 4 in Training and Assessment: Your client’s needs

If your client is a learner or candidate for assessment, or group of learners or candidates, you need to know something about the learner or learner group. For example:

Are they workers, school leavers, graduates, or special target groups?

Do existing workers have highly specialised skills and knowledge?

Do they have special needs? (For example, they might have physical or intellectual disabilities, or English might not be their first language.) In these cases, you need to be aware of the access and equity principles that must be followed by training and assessment organisations conducting nationally accredited training and assessment programs in the workplace training and assessment environment.

To further your understanding of these principles in TAA40104 Certificate 4 in Training and Assessment, refer to the national strategies, which are described on the DEST website: Bridging Pathways 2000-2005, Shaping our Future: Australia’s National Strategy for Workplace training and assessment (workplace training and assessment) 2004-2010, and Partners in a learning culture 2000-2005.

The more you know about potential learner groups in your area, the easier it will be to source training and assessment applications for them.
TAA40104 Certificate IV Training and Assessment Case Study: Bud an’ Blossom—connecting with WELL

Through your discussions and research of the learner group at Bud an’ Blossom, you note that many of the junior florists left secondary school quite early and mathematics was their weakest subject, so their numeracy levels are quite low. You also note that at least five florists that specialise in the wedding and special occasions section and the corporate flowers section have low level skills in reading and writing English.

Looking through the WRF04 Floristry Training Package, you note that for Certificates II and III the language, literacy and numeracy requirements are specified. You are concerned that quite a few of the florists will not meet these requirements.

When you begin to reconstruct a qualification to suit these florists, you will seek funding from the Workplace English Language and Literacy (WELL) program. You note that there is funding available through WELL that could be used to assist these florists when they are undertaking their training.

The main aim of the WELL program is to provide workers with English language, literacy and numeracy skills. To see how WELL has been integrated into the structure of workplace training and developed around particular Training Packages, refer to the website <>. On this site there are six case studies of workplaces and an analysis of their organisational and learning needs, together with how a Training Package has been used and integrated with the learners’ language, literacy and numeracy skills.
TAA40104 Certificate IV Training and Assessment Activity: Knowing your client

List the possible clients in your TAA40104 Certificate IV Training and Assessment practice environment, vocational area and industry.

Which of these is most likely to require your assistance with a Training Package. Why?

Note the particular characteristics of this client, for example, vocational area, age group, language level, and technology level.


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